Stanley The Quick Flip, 1.06L, Polar, thermos

Wednesday, February 21, 2024

I have been a repeat customer of Knives and Tool on multiple occasions, consistently impressed by the quality of their products and their top-notch customer service. However, in my most recent purchase, one of the glasses arrived damaged. What truly stands out in this experience is how the company handled the situation. I promptly contacted their customer service, and to my surprise, they responded swiftly and with utmost courtesy. Not only did they apologize for the inconvenience, but they also sent a replacement glass promptly and free of charge. I deeply appreciate the promptness and efficiency with which they resolved the issue. This demonstrates a genuine commitment to customer satisfaction. Despite this hiccup, my trust in Knives and Tool remains unwavering, and I will continue to be a loyal customer. Thank you once again for your excellent service and customer care. Highly recommended! Fabio Blanco